Return Policy

Return & Refund Policy

Effective Date: Today

At VelouraSteps.store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 14 days of receiving your order if:

  • The item is damaged, defective, or incorrect.

  • The item is unused, unworn, and in its original condition.

  • The item is returned with its original packaging and accessories.

Non-Returnable Items

The following items cannot be returned:

  • Used or worn footwear

  • Products damaged due to misuse

  • Items without original packaging

  • Clearance or final sale items (if applicable)

  • Gift cards (if applicable)

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to your original payment method where applicable.

  • For Cash on Delivery (COD) orders, refunds may be issued via bank transfer or another mutually agreed method.

  • Refunds are typically completed within 5–10 business days after approval.

Exchanges

We replace items only if they are:

  • Defective

  • Damaged during delivery

  • Incorrectly shipped

Please contact us before sending any item back.

Return Shipping

  • If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping cost.

  • If the return is for any other eligible reason, the customer may be responsible for the return shipping charges.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include:

  • Your Order Number

  • Photos of the item

  • A brief description of the issue

Our support team will resolve the matter as quickly as possible.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Store Name: VelouraSteps.store

Email: junaidmetapay@gmail.com

Thank you for shopping with VelouraSteps.store. We appreciate your trust and are committed to providing quality products and excellent customer service.