Shipping Policy
Effective Date: Today
Welcome to VelouraSteps.store. We are committed to providing fast and reliable shipping throughout the United Arab Emirates (UAE).
Order Processing
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Orders are processed within 1–2 business days after confirmation.
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Orders are processed Monday to Saturday (excluding public holidays).
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Once your order has been shipped, you will receive a confirmation message with tracking information (when available).
Delivery Time
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United Arab Emirates (UAE): 2–7 Business Days
Delivery times may vary depending on your location, courier services, weather conditions, or public holidays.
Shipping Charges
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Shipping charges (if applicable) will be displayed during checkout before payment.
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We may offer Free Shipping on selected products or promotional offers.
Order Tracking
Once your order has been dispatched, tracking details will be sent to your email or via SMS/WhatsApp (where available), allowing you to monitor your shipment.
Incorrect Address
Please ensure that your shipping address and contact details are correct before placing your order. VelouraSteps.store is not responsible for delays or additional charges caused by incorrect or incomplete shipping information.
Delivery Delays
While we strive to deliver every order on time, delays may occur due to:
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Public holidays
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Weather conditions
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Courier service delays
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High order volume
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Customs or security procedures (if applicable)
We appreciate your patience in such situations.
Damaged or Lost Packages
If your order arrives damaged or you believe it has been lost during transit, please contact us within 48 hours of the expected delivery date.
Email: junaidmetapay@gmail.com
Our support team will investigate the issue and assist you as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact us:
Store Name: VelouraSteps.store
Email: junaidmetapay@gmail.com
Thank you for shopping with VelouraSteps.store. We appreciate your trust and are committed to delivering your order safely and efficiently.